Our products are made-to-order, meaning each item is individually cut, sewn, and processed after you place your order. Please allow up to 10 business days for production before your order is ready for shipping. Once shipped, delivery times will vary based on your location.

CANADIAN ORDERS

All Canadian orders are shipped through Canada Post (https://www.canadapost-postescanada.ca/cpc/en).

Estimated shipping times are:

· 2-8 business days for Expedited Parcel

Please note, that estimated shipping times are not guaranteed.

US ORDERS

US orders are shipped through USPS, DHL, and UPS.

Estimated shipping times are:

3-4 business days for standard shipping

Please note, that estimated shipping times are not guaranteed.

INTERNATIONAL ORDERS

International shipping providers and time of delivery vary depending on where you are located. 

Once an order is confirmed on our website, it cannot be canceled. If a package is deemed undeliverable, the customer will be responsible for both the original and return shipping fees. To avoid this, please monitor delivery attempt notifications and utilize the 'Track My Order' feature in your confirmation email. Please note that we are not liable for orders marked as delivered or for cases where delivery attempts have been made. Additionally, unforeseen delivery delays may occur, which are beyond Chyngona's control and responsibility.

Please note that Chyngona is not responsible for customs clearance fees in your country or any delays caused by customs processing. Prices listed on our website do not include overseas duties, taxes, or other customs-related charges that may apply when importing items into your country. Chyngona is not accountable if your country’s postal authority fails to notify you about pending customs, duties, or tax payments. We recommend monitoring your shipment using the tracking number provided to avoid any delays.

IMPORTANT: If you choose to reject or refuse delivery due to customs fees, a $30 return fee will be deducted from your refund to cover the return shipping costs.

For sanitation reasons and the scale of our production, we do not accept returns once an order has been shipped. As all sales are final, we encourage you to carefully review your size and order details before completing your purchase.

Please refer to our Size Guide for assistance. If you have any questions about sizing, feel free to reach out to us at contact@chyngona.com.

All sales and discounts are final, and we do not offer returns or exchanges on these items.

We are not responsible for incorrect items ordered during promotional sales; it is the customer’s responsibility to return such items. Additionally, we are not liable for any errors in shipping information provided at checkout. If the wrong address is entered, we are not obligated to issue a refund.

Please double-check all shipping details before completing your purchase to avoid any issues.

At Chyngona, we love bringing your vision to life! If you have questions or specific requests for custom designs, such as a different lining or unique color combinations, please don't hesitate to reach out to us at contact@chyngona.com. While we strive to accommodate your requests, please note that we cannot guarantee all customizations due to fabric availability and production constraints.

Your creativity is important to us, and we want to ensure you get a piece that reflects your individual style. Let’s work together to make something special!